What is your plan to reduce subsidies and enhance food service offerings?
Culinary Concepts & Consulting assists corporate dining clients with operational consulting and strategic planning for their cafes, restaurants, retail, catering and vending operations. We can even setup your empty kitchen with staffing and all the controls, including management and labor needed to serve your employees or clients great meals.
Food Service Evaluation & Needs Assessment
Review the client's current food service operation, contract and services. CULINARY CONCEPTS & CONSULTING evaluates purchasing practices, staffing, merchandising, business plans, menus, food production and financial statements. We also provide quantitative evaluations and recommendations that will improve customer service and/or client financial results.
Are you sure your foodservice operator maintains a clean kitchen and complies with food safety standards? We are nationally recognized food safety and sanitation supervisors and trainers. We can provide ServeSafe Training and Certification for your foodservice operators.
Market Research & Customer Satisfaction
Using intercept and direct customer survey techniques, we assist the client in learning more about customer satisfaction and provide feedback on your vendor using this information to improve sales, quality of food, participation and financial performance.
Request for Proposal (RFP) Development & Evaluation
We develop and administer comprehensive RFP's for selecting the right food service management partner. CULINARY CONCEPTS & CONSULTING provides document development, bidder qualification, distribution, bidder conferences, site surveys, and proposal evaluations.
Contract Negotiations & Contract Compliance
Negotiate or renegotiate a "win-win" partnership between the client and food service provider. CULINARY CONCEPTS & CONSULTING focuses on increased contractor accountability, evaluation of contractor fees and compensation, and establishment of performance based incentive programs. We also audit contract compliance for the life of the agreement.
Food Service Planning & Design
We can provide the your operation with food service concept development, programming and design for expansion, renovation or building a new facility. CULINARY CONCEPTS & CONSULTING collaborates with your architect, as part of the design team, providing food service related expertise based on industry standards, building and sanitation codes and trends throughout the design process.
Strategic Master Planning
Beginning with a comprehensive food service evaluation and needs assessment, we create a strategic master plan that documents a systematic process in which an organization prioritizes resources to achieve its vision for the future. The strategic master plan focuses on food service programming, space planning, capital cost estimates, technology and sustainability. We also assist the client in the implementation of the strategic master plan.
Point-of-Sale (POS) & Information Technology Solutions
We review your current POS solution and information technology needs. CULINARY CONCEPTS & CONSULTING provides technology strategic planning, hardware and software recommendations, management reporting, data mining, cashless systems and return on investment analysis.
SUBSIDY OR NOT
EVERYTHING STARTED OUT WELL. The new food service contractor breathed fresh life into a tired employee dining operation at a corporate headquarters. They seemed to be on the way to a long-term successful relationship under a “P&L” (profit-and-loss) contract; the contractor takes the financial risk.
But, not long after this promising start, the company began reducing employment. Over six months, café sales slid 14% on a 13% decline in customers. Catering sales dropped by 44%. The contractor claimed it was losing money at a rate of 3.6% of sales and asked for a subsidy.
The company didn’t see a food service subsidy as part of its cost-cutting plan. We were asked to evaluate the situation and determine how the contractor could make a profit without a subsidy.
What We Found: The operation was generally good and prices were reasonable. While there were fewer customers, they were spending more than before the layoffs, indicating they were satisfied with the meals and service.
But we also found:
But there was a sunny side. In its consolidation, the company closed an outlying building, bringing some 300 employees into the main building. The contractor could close a small, unprofitable kiosk and eliminate one position while gaining 300 new potential customers.
The food service had about $2 million in sales, plus $200,000 in vending sales. A reasonable pre-tax profit on the combined sales would be about 7%, or $154,000, excluding the overcharges on overhead items.
We advised our client that the contractor could make a profit without a subsidy. We discussed the issues candidly with the contractor’s senior management. They tightened cash controls, instituted a new sanitation program and inaugurated several new promotions.
Within six months, sales had increased and the operation had reached profitability without a subsidy.
Our Role: We showed our client and the contractor where the problems were and recommended workable solutions that ensure the contractor a reasonable profit at no subsidy cost to the company.
GOING SELP OP
THE COLLEGE HAD TWO OBJECTIVES: Open a new food service facility for its 800 resident students and take back management of the food services from its food service contractor.
We were retained to develop the new management system and structure and help guide the transition. The project included planning and designing a new dining hall and central commissary for the campus’s five food service outlets; renovation of the campus center café, and open a new vending café in the library.
Damon Sheppard worked on the strategic plan and led the team that designed the food service facilities.
The Strategic Plan: We met with the college’s president and other administrators to learn their expectations. The college employed a capable general manager for its separate, $1.5 million public catering operation and would become Food Service Director for all campus services.
We developed a management structure for the combined food service operation, designed the staffing plan, operating system and the financial reporting structure, tied into the college’s accounting system. We forecast revenue and developed the first year’s operating budget.
Outcome: The college now has a complete, responsive food service operation that meets the needs of the diverse campus population and contributes to the bottom line.